Refund Policy

If you have a question about an order, contact Beestonley Honey at beestonleyhoney@yahoo.com or on 07713 004558. Please include your order number and tell us how we can help.

Changing your mind

For eligible online purchases, tell us within 14 days of receiving your goods that you wish to cancel. You then have a further 14 days to return them. You do not need to give a reason. Dispatch does not, by itself, remove this right.

Exceptions can apply to goods that deteriorate or expire rapidly, and to sealed goods unsuitable for return for health or hygiene reasons once unsealed. Honey is not automatically excluded simply because it is food. Keep food jars sealed if you wish to return them. These exceptions do not remove your rights if goods are faulty or not as described.

Arranging a return

Contact us for return instructions. Please package goods carefully. For a change-of-mind return, you pay the direct return postage. We may reduce a refund for handling beyond what is needed to inspect the goods.

Faulty, damaged or incorrect goods

Contact us as soon as you notice a problem. An order number, description and photographs, if available, help us investigate. Reporting damage within 48 hours is helpful, but is not a deadline that removes your statutory rights. We will provide the remedy required by applicable consumer law and cover reasonable return costs for faulty, damaged or incorrect goods.

Refunds

Refunds go to the original payment method. For eligible cancellations, we refund within the legal time limit, normally within 14 days of receiving the goods back or evidence of return. Cancelling a whole order includes a refund of the standard outbound delivery charge; extra charges for a premium delivery service are not refundable.

Cancellation notice

You can cancel by email or post. You may use this wording: “I wish to cancel my order for [goods]. Ordered on [date], received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].” Send it to Beestonley Honey, Scarr Hill Farm, Beestonley Lane, Stainland, Halifax, HX4 9PN, or the email address above.

Nothing in this policy limits your statutory consumer rights.