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Refund Policy

A Legal Disclaimer

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The explanations and information provided in this Refund Policy are general and high-level explanations intended to assist with drafting your own policy. This document does not constitute legal advice. You should not rely on this policy as a substitute for professional legal advice. We recommend that you seek independent legal advice to ensure compliance with applicable consumer protection laws.

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Returns and Refunds Overview

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At Beestonley Honey, we take pride in the quality of our products. As honey is a food product, our returns and refunds policy differs from that of non-food items and complies with UK consumer law.

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Perishable and Food Products

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Due to food hygiene and safety regulations, honey and other food products are non-returnable once they have been opened or used.

You do not have a right to change your mind for food products once they have been delivered, unless the item is faulty, damaged, or not as described.

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Faulty, Damaged, or Incorrect Items

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You are entitled to a refund or replacement if:

  • The product arrives damaged

  • The product is faulty

  • You receive the wrong item

  • The product is not as described

If this occurs, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photographic evidence of the problem

We may offer a replacement, partial refund, or full refund depending on the circumstances.

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Unopened Items

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In limited cases, unopened and unused food products may be eligible for a refund at our discretion. Any return must:

  • Be requested within 14 days of delivery

  • Be unopened, unused, and in original condition

  • Be returned at the customer’s expense

Refunds will be issued once the item is received and inspected.

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Refund Process

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  • Approved refunds will be processed to the original payment method

  • Refunds are typically issued within 5–10 working days after approval

  • Original delivery charges are non-refundable unless the item is faulty

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Items Not Eligible for Refund

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  • Opened or used honey jars

  • Items damaged after delivery

  • Orders where incorrect delivery details were provided by the customer

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Cancellations

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Orders may be cancelled before dispatch. Once an order has been dispatched, it cannot be cancelled.

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Contact Us

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To request a refund or report an issue, please contact us using the details provided on www.beestonleyhoney.co.uk. We aim to respond promptly and resolve issues fairly.

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